Morse Helpdesk
If you are an existing client, below are the best ways to contact us depending on the urgency of your request:
Non-urgent problems
For non-urgent problems or to request additional services – use the ITSP Taskbar app installed on your computer. This is the easiest and quickest way to obtain help and speeds up our processing of your request:
- From your taskbar select the green IT button:
3. Follow the prompts to add details of the type of issue and other information (you can add files and even screenshots to your request)
4. You will receive an email confirmation of your request.
Contact Us
Otherwise, you can still call or send us an email. You will receive email confirmation that a helpdesk ticket has been generated for you.
NOTE: If calling or emailing we will need the following information from you:
- Your name
- Your company name
- The iTag number of the machine you are using
- 0117 944 4949 (Option 1)
- help@morsenetworks.co.uk
Remote Support
If you are working with a support representative on an open case they may require access to your computer. Morse Networks use “Splashtop” to securely remote connect to your PC.
Other Technical Support Teams
If you’ve been asked to contact one of our other teams they are available as follows:
Professional Services & Software as a Service (SaaS) Teams
- 0117 944 4949 (Option 3)
Website Team
- 0117 944 4949 (Option 2)
Remote Support Setup
Please follow the guide below:
Once the download starts a popup will appear in the top-right of your browser window with the download status
Once the download completes, double click the file to open the “Splashtop” application.
Wait for the “Splashtop” application to finish loading
Once the application has loaded, share the support PIN with us.
Locate the “SplashtopSOS.dmg” file in your downloads folder under Finder or from the Dock.
Double click within finder or single click the “SpashtopSOS.dmg” file to open the “Splashtop” application and wait for it to finish loading.
Once the application has loaded, share the support PIN with us.
